Relationship Banker: Client Care & Tech Solutions

JP Morgan Chase; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Chase in Houston seeks a customer-focused team member to greet clients, manage lobby flow, and schedule meetings. You will support account servicing, open new accounts, and ensure policies and regulations are followed.

The role emphasizes using self-service options like the Chase Mobile App to assist clients with daily banking. You will build trusted client relationships, listen actively, and share product knowledge with teammates to meet financial goals.

Qualifications

• Client-first mindset and ability to exceed expectations.
• Ability to build trusted relationships with clients.
• Clear, polite and effective communication.
• Resolve client issues with attention to detail.
• Collaborate with team to deliver seamless service.
• Quickly and accurately learn products, services and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby traffic, and scheduling meetings.
• Provide account servicing and maintenance, open new accounts, and follow policies.
• Assist clients with day-to-day transactions and use self-service options like Chase Mobile App.
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Handle branch operations and cash devices while adhering to bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Learn quickly

Adaptability

Education

High school diploma GED

Job description

Chase in Houston seeks a customer-focused team member to greet clients, manage lobby flow, and schedule meetings. You will support account servicing, open new accounts, and ensure policies and regulations are followed.

The role emphasizes using self-service options like the Chase Mobile App to assist clients with daily banking. You will build trusted client relationships, listen actively, and share product knowledge with teammates to meet financial goals.