Relationship Banker: Build Trust & Grow Communities

Consumers; Massillon (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid training

Competitive benefits

Career growth opportunities

Supportive team culture

Job summary

Consumers National Bank in Massillon, OH is seeking a friendly customer service representative. You’ll handle deposits, withdrawals, and account services, delivering accurate support while balancing the cash drawer. Build relationships with customers and identify their needs in a fast-paced branch environment.

Training is provided, with competitive pay and benefits. A high school diploma is required and prior cash handling or customer service experience is preferred.

Qualifications

• Strong communication with customers and coworkers
• Ability to identify customer needs and offer solutions
• Solid problem solving and math skills for daily transactions
• Attention to detail and time management are essential
• Team-oriented with a positive, collaborative approach
• Basic computer proficiency is required
• Prior cash handling or customer service experience is preferred
• Sales, cross-selling, or referral experience is a plus

Responsibilities

• Deliver friendly, accurate customer service
• Process deposits, withdrawals, payments, and account services
• Balance cash drawer and maintain accuracy
• Build relationships and identify customer needs
• Support branch operations (ATM, vault, night deposit, account maintenance)
• Follow all policies and compliance requirements

Skills

Communication

Customer focus

Problem solving

Mathematical aptitude

Attention to detail

Time management

Teamwork

Basic computer skills

Cash handling experience

Sales/referrals

Education

High school diploma or equivalent

Job description

Consumers National Bank in Massillon, OH is seeking a friendly customer service representative. You’ll handle deposits, withdrawals, and account services, delivering accurate support while balancing the cash drawer. Build relationships with customers and identify their needs in a fast-paced branch environment.

Training is provided, with competitive pay and benefits. A high school diploma is required and prior cash handling or customer service experience is preferred.