Customer Banking Specialist: Relationship & Lending

First Federal Community Bank; Massillon (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

First Federal Community Bank is seeking a Financial Service Representative in Massillon, OH to create welcoming customer experiences and help clients manage everyday banking needs. You will build trust, answer questions, and recommend First Federal products and services aligned with customers' financial goals.

This role combines new account support, consumer lending, transaction processing, account service, referrals, and community involvement to grow customer relationships and contribute to the

Qualifications

• Demonstrated customer service, relationship management, and sales experience.
• Ability to learn and explain banking products, policies, and regulatory requirements.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Delivers an exceptional customer experience.
• Welcomes customers and responds to questions promptly and professionally.
• Opens and services deposit accounts, completes documentation, and conducts account maintenance.
• Makes referrals to lending and other specialists to strengthen relationships.
• Processes deposits, withdrawals, payments, transfers, and other transactions accurately.

Skills

Customer focus

Relationship building

Communication

Problem solving

Attention to detail

Cash handling

Banking knowledge

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

First Federal Community Bank is seeking a Financial Service Representative in Massillon, OH to create welcoming customer experiences and help clients manage everyday banking needs. You will build trust, answer questions, and recommend First Federal products and services aligned with customers' financial goals.

This role combines new account support, consumer lending, transaction processing, account service, referrals, and community involvement to grow customer relationships and contribute to the