Relationship Banker: Customer Service & Sales

First National Bank of Pennsylvania; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

First National Bank of Pennsylvania, headquartered at 55 Public Square, Suite 105, Cleveland, Ohio, is seeking a Relationship Banker to support Retail with teller and consumer banking duties. You will help customers with transactions, identify needs, and promote bank products while leveraging branch technology and digital services.

The role emphasizes accuracy, compliance, and building lasting customer relationships.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level.
• MS Excel - Intermediate Level.
• MS PowerPoint - Basic Level.
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
• May require overnight travel for training purposes, particularly during onboarding.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

Personal computer skills

Banking policies knowledge

Sales and customer service

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank of Pennsylvania, headquartered at 55 Public Square, Suite 105, Cleveland, Ohio, is seeking a Relationship Banker to support Retail with teller and consumer banking duties. You will help customers with transactions, identify needs, and promote bank products while leveraging branch technology and digital services.

The role emphasizes accuracy, compliance, and building lasting customer relationships.