Rehabilitation Clinical Support Associate

Indiana University Health; Paoli (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Indiana University Health Paoli Rehab Services in Paoli, IN seeks a friendly front-desk professional to be the first point of contact for patients and families. You will handle registration, scheduling, insurance verification, and prior authorizations while delivering exceptional customer service across the South Region.

The role supports multiple clinics in a fast-paced healthcare environment, ensuring accurate accounts and responsive service.

Qualifications

• High School Diploma or GED required.
• 0–3 years customer service or medical experience desired.
• Minimum one year medical office experience or combination of customer service experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Register patients, schedule appointments, and verify insurance.
• Manage patient accounts and resolve billing and demographic issues.
• Coordinate benefits, prior authorizations, and payer communications.
• Provide exceptional customer service across multiple clinics and locations.
• Support department operations and participate in safety and infection control programs.

Skills

Customer service

Medical office

Insurance verification

Registration

Scheduling

MS Office

Education

High School Diploma/GED

Tools

MS Office

Job description

Schedule: 24 hours per week; this team member will work Tuesdays and Fridays, with the 3rd day varying each week

Primary location: IU Health Paoli Rehab Services in Paoli, IN, with support provided to other clinics throughout the South Region as needed.

About the role:

This role serves as the first point of contact for patients and families, managing registration, scheduling, insurance verification, prior authorizations, and account resolution while delivering exceptional customer service. The ideal candidate is organized, detail-oriented, and able to support operations across multiple clinic locations in a fast-paced healthcare environment.

Additional responsibilities:

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.
• This position is responsible for timely and accurate resolution of patient’s accounts.
• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicates with payers and patients to achieve accurate financial information.
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required.
• Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• The position adheres to departmental productivity, quality and service standards in support of operational goals.

Qualifications:

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.