Rehabilitation Front Desk & Administrative Specialist

Advocate Health Care; Tinley Park (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Advocate Health Care in Tinley Park, IL seeks a friendly receptionist to support the Rehabilitation Department. You will greet patients, introduce intake paperwork, explain appointment scheduling, and assist with evaluation and treatment session processes.

You will answer calls, route mail, maintain files, manage supplies, and coordinate vacation coverage under the direction of the Manager. You will help schedule and reschedule appointments and assist therapists with patient flow.

Qualifications

• Typing 30-40 wpm preferred.
• Data entry experience.
• Customer-focused approach.
• Good interpersonal skills.
• Analytical problem solving to resolve scheduling conflicts.

Responsibilities

• Provides reception and minor administrative services in support for Rehabilitation Department.
• Focuses on patient’s individual needs, introduces intake paperwork, explains appointment scheduling, process for evaluation and treatment therapy sessions.
• Answers incoming calls and redirects or takes messages as appropriate.
• Takes action on mail/correspondence; routes to appropriate parties.
• Organizes and maintains department files.
• Maintains office supplies and equipment.
• Calls associates in for vacation coverage, illness or high census per Manager's direction.
• Greets all patients in a courteous and professional manner following Advocate Experience and Rehabilitation Service's Standards.

Skills

Typing 30-40 wpm

Data entry

Customer focused

Interpersonal skills

Analytical problem solving

Education

High school student or equivalent

Job description

Advocate Health Care in Tinley Park, IL seeks a friendly receptionist to support the Rehabilitation Department. You will greet patients, introduce intake paperwork, explain appointment scheduling, and assist with evaluation and treatment session processes.

You will answer calls, route mail, maintain files, manage supplies, and coordinate vacation coverage under the direction of the Manager. You will help schedule and reschedule appointments and assist therapists with patient flow.