Behavioral Health Front Desk & Care Coordination

Serene Health; Tinley Park (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Short & Long-Term Disability

Flexible Spending Accounts

401(k) after 1 year

Paid Vacation and Sick Leave

Paid Holidays

Employee Referral Program

Company Discount Program

Job summary

Optima Medical Management Group, including its Serene Health division, seeks a Behavioral Health Patient Coordinator/Receptionist in Tinley Park. You will manage the front desk, assist with scheduling, and handle insurance inquiries with a focus on customer service and confidentiality.

Requirements include a high school diploma or GED, at least 2 years in front office work, and English/Spanish bilingual abilities preferred. The position offers comprehensive benefits and pays $18–$22 per hour.

Qualifications

• High school diploma or GED required.
• Minimum 2+ years of experience in front office work preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Manage front desk, greet clients, and manage office supplies.
• Confirm coverage details including deductibles, co-pays, and co-insurance amounts.
• Provide excellent customer service by answering patient questions about their insurance and benefits.
• Implement a screening and triage process to assist potential clients in determining the necessary services.
• Answering, returning, scheduling client calls.
• Schedule follow up and intake appointments as needed.
• The ability to add, update, and edit scheduling services.
• Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
• Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient’s appointment.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.
• Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day‑to‑day responsibilities.
• Perform other duties as assigned.

Skills

Microsoft Office Suite

Data entry

Organizational skills

Verbal and written communication

Customer service

Phone etiquette

Confidentiality

Education

High school diploma or GED

Job description

Optima Medical Management Group, including its Serene Health division, seeks a Behavioral Health Patient Coordinator/Receptionist in Tinley Park. You will manage the front desk, assist with scheduling, and handle insurance inquiries with a focus on customer service and confidentiality.

Requirements include a high school diploma or GED, at least 2 years in front office work, and English/Spanish bilingual abilities preferred. The position offers comprehensive benefits and pays $18–$22 per hour.