Patient Services Coordinator: Empathetic Front Desk Champion

Team Rehabilitation Physical Therapy; Rockford (IL); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical plan options

Dental & Vision coverage

401(k) match

Profit sharing

Equity opportunities for growth

Monthly bonus opportunities

Generous PTO and flexible scheduling

$1500 per year for CE or student loan

40 hours paid CEU time per year

Job summary

Team Rehab is hiring a Patient Administrative Coordinator to be the first point of contact in our Illinois clinics. You will greet patients, verify appointments, and support therapy teams with paperwork and scheduling.

We value clear communication with patients, physicians, and staff, and you will assist with insurance questions, authorizations, and billing tasks. No prior experience required; high school diploma or equivalent suffices.

Qualifications

• Excellent verbal and written communication skills.
• Solid basic computer skills required.
• Commitment to diversity, equity, and inclusion.
• Experience in a patient-centered health care position is an advantage but not required.

Responsibilities

• Greet patients warmly and verify appointments; assist with paperwork.
• Maintain clear communication with patients, physicians, and staff; follow up as needed.
• Coordinate schedules with therapists to meet patient needs.
• Answer insurance questions, explain benefits, and obtain authorizations.
• Input data into EMR and billing systems; ensure accuracy of records.
• Collect copayments and issue receipts; manage billing tasks.

Skills

Verbal communication

Written communication

Computer skills

DEI commitment

Education

High school diploma or equivalent

Job description

Team Rehab is hiring a Patient Administrative Coordinator to be the first point of contact in our Illinois clinics. You will greet patients, verify appointments, and support therapy teams with paperwork and scheduling.

We value clear communication with patients, physicians, and staff, and you will assist with insurance questions, authorizations, and billing tasks. No prior experience required; high school diploma or equivalent suffices.