Outpatient Admin & Patient Services Coordinator

Hugh Chatham Health; Milwaukee (WI); On-site; USD 28,000 - 43,000; Full time

Job summary

Advocate Health’s Outpatient Rehabilitation department in Wisconsin is seeking an administrative associate to greet patients, manage appointments, and handle front-desk duties. The role emphasizes accurate data entry, scheduling, and basic billing support in a fast-paced clinic environment.

Responsibilities include coordinating calendars, answering calls, maintaining records, and assisting with referrals and reports.

Qualifications

• High School Diploma required.
• Typically requires 1 year of scheduling, customer service, and administrative support experience.

Responsibilities

• Greet patients and visitors, collect co-payments, and respond to routine information requests.
• Schedule and manage calendars of appointments, meetings, and travel; handle related logistics and supplies.
• Schedule patients and enter information into the computer system; coordinate with physician offices as needed.
• Answer and triage telephone calls and resolve problems as appropriate.
• Assemble and release patient records in coordination with Medical Records; handle requests for notes.
• Generate and distribute basic reports and maintain logs and reports as needed.
• Sort and distribute mail; operate and maintain office equipment and order supplies.
• Process referrals and re-authorizations; manage patient registrations and required information.
• Assist with billing/reimbursement forms and data gathering for reports.

Skills

Microsoft Office

Multi-tasking

Communication skills

Customer service

Education

High School Diploma

Tools

Office equipment

Job description

Advocate Health’s Outpatient Rehabilitation department in Wisconsin is seeking an administrative associate to greet patients, manage appointments, and handle front-desk duties. The role emphasizes accurate data entry, scheduling, and basic billing support in a fast-paced clinic environment.

Responsibilities include coordinating calendars, answering calls, maintaining records, and assisting with referrals and reports.