Rehabilitation Clinical Support Associate - Supplemental

IU Health; Indianapolis (IN); On-site; USD 21,000 - 26,000; Part time

Job summary

IU Health is seeking a part-time Patient Access Coordinator to support multiple hospital locations in Indianapolis. You will help register patients, schedule appointments, verify insurance, obtain prior authorizations, and coordinate benefits to ensure accurate billing and smooth patient flow.

Responsibilities include answering calls, directing visitors, maintaining records, and participating in safety and quality initiatives across IU Health Methodist, University, and Saxony locations.

Qualifications

• 0-3 years of customer service/medical office experience preferred.
• Basic familiarity with insurance verification and medical terminology.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, TEAMS).

Responsibilities

• Oversee patient flow from entry to destination with timely, accurate service.
• Register patients and schedule recurring appointments; handle calls and direct visitors.
• Perform insurance verification, prior authorizations, and coordination of benefits.
• Communicate with payers and patients to ensure accurate financial information.
• Maintain department safety, infection control, and compliance programs.

Skills

Customer service

Medical terminology

Phone communication

Education

High School Diploma/GED

Tools

MS Office

TEAMS

Job description

Overview

Details:

This position is supplemental and will work as needed. Team member can work 0-23 hours per week. Team member will need to be available to work Mondays-Thursdays between 7:15am to 6:00pm and Fridays from 7:15am- to 4:30pm. Team member will be floating to different locations as needed, this includes IU Health Methodist Hospital (Near Downtown), IU Health University Hospital (Near Downtown), and IU Health Saxony Hospital (Fishers).

Position Summary:

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Position Requirements:

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)