Rehabilitation Clinical Support Associate

IU Health; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Health Methodist Hospital in Indianapolis seeks a full-time Patient Access Specialist to manage patient flow, registration, scheduling, and financial verification. The role supports the Wound Management department by ensuring accurate information, timely service, and compliant operations.

Responsibilities include insurance verification, coordination of benefits, and communication with payers and patients to resolve accounts and ensure proper documentation.

Qualifications

• High School Diploma or GED required.
• 0–3 years of Customer Service/Medical experience desired.
• Experience in insurance verification, patient registration and medical terminology preferred.

Responsibilities

• Oversee patient flow from entry to destination and ensure timely, accurate services.
• Register patients and schedule recurring appointments with attention to details.
• Verify insurance and coordinate benefits for accurate billing and authorizations as needed.
• Answer incoming calls and direct patients and visitors to appropriate resources.
• Communicate with payers and patients to obtain and confirm financial information.
• Maintain department productivity, quality and service standards; participate in safety and infection control programs.

Skills

Customer service

Insurance verification

Medical terminology

Phone & front desk

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

Position Details:

Status: Full-Time, 40 hours per week.

Schedule: Monday through Friday. No weekends or holidays.

Work Hours: 9:00 AM - 5:30 PM

Location: IU Health Methodist Hospital

Department: Wound Management

Position Summary:

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality, and service standards in support of operational goals.

Attendance Expectations:

Reliable attendance and punctuality are essential functions of this position. Team members are expected to consistently report to work as scheduled to support patient care, operational needs, and departmental staffing requirements.

Position Requirements:

High School Diploma/GED is required.

0-3 years Customer Service/Medical experience desired.

Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.

Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)