Associate-Rehabilitation Clinical Support Senior

Indiana University Health; Carmel (IN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Indiana University Health is seeking team members for a role supporting Rehabilitation Services. The position involves managing patient flow and accurate account resolution, with responsibilities including insurance verification, prior authorizations, and scheduling.

The role requires a high school diploma, about two years of relevant experience, strong teamwork, and proficiency with MS Office. The work arrangement is hybrid with in-person quarterly meetings and training.

Qualifications

• High School Diploma or GED is required.
• Two years’ experience in Rehabilitation Services or similar duties (patient registration, insurance, scheduling) required.
• Requires ability to work within a team and maintain collaborative relationships.
• Proficiency in MS Office (Word, PowerPoint, Excel, TEAMS) is expected.
• Excellent written and verbal communication skills are required.
• Knowledge of Associate of Clinical Support duties is expected.

Responsibilities

• Oversee patient flow from entry to destination and ensure timely, accurate, and professional services.
• Responsible for timely and accurate resolution of patients’ accounts.
• Obtain information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to achieve accurate financial information.
• Register patients, schedule recurring appointments, answer calls, and direct patients and visitors.
• Participate in departmental performance improvement activities as required.
• Participate in infection control, equipment training, regulatory compliance, safety programs.
• Manage inventory of department supplies.

Skills

Teamwork

Interpersonal skills

Communication

Initiative

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule

Monday-Friday 8am-4:30pm

Work Location

Hybrid; must be able to attend quarterly in-person meetings and training.

Key Responsibilities

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.
• This position is responsible for timely and accurate resolution of patients’ accounts.
• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to achieve accurate financial information.
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required.
• Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• This position is assigned to higher complexity tasks than those expected from Associate-Rehabilitation Clinical Support and incumbents are held to higher productivity and quality standards.

Requirements

• High School Diploma/GED is required.
• Two years’ experience in Rehabilitation Services or similar job duties (patient registration, insurance, scheduling) required.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).
• Requires high level of interpersonal and problem-solving skills.
• Requires the ability to take initiative and meet objectives.
• Requires effective written and verbal communication skills.
• Requires an excellent working knowledge of the Associate of Clinical Support Job Duties.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.