Associate-Rehabilitation Clinical Support Senior

Indiana University Health; Indianapolis (IN); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program

Wellness program incentive

Job summary

Indiana University Health is seeking team-oriented staff to support patient flow and financial accuracy. You will verify insurance, schedule appointments, and maintain records while providing excellent service in a hybrid work setting.

The role emphasizes collaboration, initiative, and strong communication to ensure high-quality patient care and efficient revenue cycle processes.

Qualifications

• This position requires a High School Diploma/GED and at least two years' experience in Rehabilitation Services or similar duties.
• Ability to work in a team and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Demonstrated initiative and objective-driven performance.

Responsibilities

• Oversee patient flow from entry to destination with timely, accurate, and professional service.
• Resolve patients' accounts timely and accurately.
• Obtain information to generate accurate financial and demographic records, verify insurance, and coordinate benefits.
• Communicate with payers and patients to ensure accurate financial data.
• Register patients, schedule recurring appointments, answer calls, and direct visitors appropriately.
• Participate in department operations and continuous performance improvements.
• Participate in infection control, training, regulatory compliance, and safety programs.
• Maintain inventory of department supplies.

Skills

Team player

MS Office proficiency

Interpersonal skills

Problem-solving

Verbal communication

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule

Monday-Friday 8am-4:30pm

Work Location

Hybrid; must be able to attend quarterly in-person meetings and training.

Key Responsibilities

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.
• This position is responsible for timely and accurate resolution of patients' accounts.
• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to achieve accurate financial information.
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required.
• Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• This position is assigned to higher complexity tasks than those expected from Associate-Rehabilitation Clinical Support and incumbents are held to higher productivity and quality standards.

Requirements

• High School Diploma/GED is required.
• Two years' experience in Rehabilitation Services or similar job duties (patient registration, insurance, scheduling) required.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).
• Requires high level of interpersonal and problem-solving skills.
• Requires the ability to take initiative and meet objectives.
• Requires effective written and verbal communication skills.
• Requires an excellent working knowledge of the Associate of Clinical Support Job Duties.