Rehabilitation Clinical Support Associate - Riley - PRN

Riley Children's Health; Indianapolis (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

Riley Children’s Health in Indianapolis seeks an Insurance/Registration Coordinator to support the Cochlear Implant team. This PRN role covers patient flow, registration, scheduling, and eligibility tasks during hours 7:30am–4pm, Monday through Friday, through April 2027. On-site position with standard healthcare facility operations.

Responsibilities include verifying insurance, obtaining authorizations, coordinating benefits, and guiding patients through the process with accuracy and courtesy.

Qualifications

• High School Diploma or GED required.
• 0–3 years of customer service/medical experience preferred.
• Minimum one year medical office experience or related insurance verification and patient registration experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams).
• Excellent communication and organizational skills.

Responsibilities

• Schedule patient appointments and manage registrations.
• Verify insurance and coordinate benefits.
• Interact with patients and families respectfully.
• Answer calls and direct visitors as needed.
• Support infection control and safety programs.
• Maintain department supplies and inventory.
• Uphold productivity, quality, and service standards.

Skills

Office experience

High School Diploma

Medical experience

Insurance verification

Patient registration

Medical terminology

MS Office

Education

High School Diploma/GED

Tools

MS Office Suite

Job description

Overview

Hours: PRN Hours - will help support clinic through April 2027 between the hours of 7:30am-4pm Monday thru Friday - No weekends and no holidays

Location: 705 Riley Hospital Dr 46202 - supporting Cochlear Implant team

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities

• Scheduling
• Insurance
• Patient interaction
• Office experience required***
• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.