Rehabilitation Clinical Support Associate-PRN/Float

Indiana University Health; Indianapolis (IN); On-site; USD 22,000 - 33,000; Part time

Job summary

Indiana University Health is seeking a PRN Float Medical Office Clerk to support patient accounts across multiple clinic locations in Indiana. You will ensure accurate registrations, timely billing information, and courteous communication with patients and payers.

The role emphasizes insurance verification, prior authorization coordination, scheduling, and front-office duties. Flexibility to work at various locations and hours is essential to meet patient needs and department goals.

Qualifications

• High School Diploma or GED required.
• 0-3 years Customer Service/Medical experience preferred.
• One year medical office experience or relevant education in insurance verification and registration preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Oversee patient accounts and ensure accurate, timely resolution.
• Collect information to generate complete financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in departmental operations and performance-improvement activities.
• Comply with infection control, equipment training, regulatory standards, and safety programs.
• Order, distribute, and maintain department supplies.
• Meet productivity, quality, and service standards to support departmental goals.

Skills

Customer service

Medical terminology

Scheduling

Insurance verification

Communication

Education

High School Diploma/GED

Tools

MS Office

Microsoft Teams

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Schedule

PRN - Float

*24 hours max per week*

Monday-Thursday 7:15am-6:15pm

Friday 7:15am-4:15pm

Work Location

9 clinic locations

• Must be flexible to work any location

Primary Responsibilities

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

• Accurate and timely resolution of patient accounts.
• Collecting information to generate complete and accurate financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicating with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answering incoming calls and directing patients and visitors appropriately.
• Participating in departmental operations and performance‑improvement activities.
• Complying with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meeting productivity, quality, and service standards to support departmental goals.

Requirements

• High School Diploma/GED is required.

Preferred Qualifications

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.