Patient Care Navigator

Indiana University Health; Indianapolis (IN); On-site; USD 50,000 - 64,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking a care management professional to serve patients within the Riley Hospital audiology program. The role involves managing caseloads via in-person, phone, and electronic communications, and coordinating visits and transportation while addressing language and cultural barriers.

Ideal candidates have a high school diploma (bachelor's preferred) and experience in chronic/behavioral health with a track record in multidisciplinary teams and strong

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• MA, LPN, BSW, or Clinical Dietitian licensure preferred.
• Experience with patients who have chronic and behavioral health needs.
• Experience working in a multidisciplinary clinical team.

Responsibilities

• Cares for patients as part of a care management program.
• Manages patient caseloads through in-person, telephonic, and electronic communications.
• Conducts outreach calls to encourage program participation.
• Assists patients with self-care needs and coaches to meet goals.
• Helps schedule provider visits, arrange transportation, and prepare visit agendas.
• Educates patients about preventive monitoring and caregiver plans.
• Documents activities and supports care team productivity.
• Collaborates with the multidisciplinary clinical care team; evaluates processes and suggests improvements.

Skills

Microsoft Office

Written and verbal communication

Collaborative

Attention to detail

Adaptable to fast-paced

Education

High school diploma or equivalent

Bachelor's degree preferred

MA, LPN, BSW, or Clinical Dietitian licensure preferred

Job description

IU Health is looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Location: Audiology – Riley Hospital in Downtown Indianapolis.

Shift: M-F; no on-call or holidays; typical 7:30-4pm

Requirements:

• High school diploma or equivalent required. Bachelor's degree preferred.
• MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.
• Experience working with patients who have chronic and behavioral health needs.
• Demonstrated experience working as part of a multidisciplinary clinical team.

Roles and Responsibilities:

Cares for patients as part of a care management program. Responsible for patient caseloads through in-person, telephonic, and electronic communications. Conducts outreach calls with patients and caregivers to encourage program participation. Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals. Identifies patients in need of intensive case management. Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc). Educates patients about preventative monitoring and caregivers about system response plans. Helps patient access community and governmental based service agencies including possibly filling out patient paperwork. Documents activities and reconciles patient information to support productivity of clinical care team. Collaborates with the multidisciplinary clinical care team. Administers program evaluation and conducts patient interviews. Evaluates program processes and provides recommendations for improvement.

Preferred Skills

• Medical Knowledge a plus!
• Microsoft computer skills
• Written and verbal communication skills
• Collaborative
• Strong attention to detail
• Adaptable to fast paced settings