Rehabilitation Clinical Support Associate - Riley - PRN

Indiana University Health; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking a PRN Registration Clerk to support the Cochlear Implant team at Riley Hospital. Shifts are 7:30am-4pm, Monday through Friday, with no weekends or holidays through April 2027.

You will oversee patient flow from entry to destination, verify insurance, obtain prior authorization, register patients, schedule appointments, answer calls, and maintain accurate records. Office experience and MS Office proficiency are required.

Qualifications

• High School Diploma or GED required.
• 0–3 years customer service/medical experience preferred.
• Experience in insurance verification, patient registration and medical terminology preferred.

Responsibilities

• Scheduling patients and appointments.
• Insurance verification and prior authorization as needed.
• Patient interaction and accurate records management.

Skills

Customer service

Medical terminology

Education

High School Diploma/GED

Tools

MS Office

Job description

Hours: PRN Hours - will help support clinic through April 2027 between the hours of 7:30am-4pm Monday thru Friday - No weekends and no holidays

Location: 705 Riley Hospital Dr 46202 - supporting Cochlear Implant team

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities

• Scheduling
• Insurance
• Patient interaction

Office experience required

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)