Rehabilitation Clinical Support Associate

Indiana University Health System; Bloomington (IN); On-site; USD 29,000 - 35,000; Part time

Job summary

Indiana University Health System in Bloomington, IN, seeks a patient access professional for day shift 32 hours/week at the Children’s Therapy Center. You will register patients, schedule appointments, verify insurance, and support accounts resolution across South Region clinics.

The role emphasizes organized, detail-oriented individuals who deliver exceptional customer service in a fast-paced healthcare setting. Some travel to other clinics may be required.

Qualifications

• Must have a High School Diploma or GED.
• 0-3 years of customer service/medical experience preferred.
• Experience in insurance verification, patient registration and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Register patients and schedule appointments.
• Verify insurance and obtain prior authorizations as needed.
• Coordinate benefits and communicate with payers and patients.
• Manage patient flow and ensure accurate financial and demographic records.
• Support infection control and safety programs.

Skills

Customer service

Medical terminology

MS Office

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

PowerPoint

Excel

Teams

Job description

Schedule: Day shift, 32 hours per week; this will be a rotating schedule M-F

Primary location is the Children’s Therapy Center in Bloomington, IN, with support provided to other clinics throughout the South Region as needed.

About the role:

This role serves as the first point of contact for patients and families, managing registration, scheduling, insurance verification, prior authorizations, and account resolution while delivering exceptional customer service. The ideal candidate is organized, detail-oriented, and able to support operations across multiple clinic locations in a fast-paced healthcare environment.

Additional Responsibilities:

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.
• This position is responsible for timely and accurate resolution of patient’s accounts.
• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicates with payers and patients to achieve accurate financial information.
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required.
• Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• The position adheres to departmental productivity, quality and service standards in support of operational goals.

Qualifications:

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)