Associate-Rehabilitation Clinical Support

Indiana University Health; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401K with employer match

Tuition reimbursement

Employee Assistance Program

Wellness program incentives

Job summary

Indiana University Health is seeking team members to support patient accounts across multiple clinic locations. You will resolve patient account issues accurately and timely, gather information for complete financial and demographic records, and assist with insurance verification and prior authorizations.

You'll communicate with payers and patients, register patients for recurring appointments, answer calls, and help maintain supplies while meeting productivity and quality standards in a

Qualifications

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Accurate and timely resolution of patient accounts.
• Collecting information to generate complete and accurate financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicating with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answering incoming calls and directing patients and visitors appropriately.
• Participating in departmental operations and performance‑improvement activities.
• Complying with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meeting productivity, quality, and service standards to support departmental goals.

Skills

Customer service

Communication

Medical terminology

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs awards points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule

• Float‑Full Time*

Monday‑Thursday 7:15am‑6:15pm

Friday 7:15am‑4:15pm

As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs.

Work Location

9 clinic locations; focused most on East/South/Eagle Highlands clinics.

• Must be flexible to work any location

Primary Responsibilities

• Accurate and timely resolution of patient accounts.
• Collecting information to generate complete and accurate financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicating with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answering incoming calls and directing patients and visitors appropriately.
• Participating in departmental operations and performance‑improvement activities.
• Complying with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meeting productivity, quality, and service standards to support departmental goals.

Requirements

• High School Diploma/GED is required.

Preferred Qualifications

• 0‑3 years Customer Service/Medical experience desired.
• Minimum one‑year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.