Rehabilitation Clinical Support Associate

Indiana University Health System; Paoli (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

Indiana University Health System is seeking a part-time front desk team member to manage patient registrations, scheduling, and basic insurance verification across the South Region. This role emphasizes accuracy, patient service, and clerical efficiency in a fast-paced healthcare setting.

Primary location is IU Health Paoli Rehab Services in Paoli, IN, with coverage for other clinics as needed. Prior authorization support and account resolution duties are included, with a Tuesday/Friday schedule

Qualifications

• 0–3 years customer service/medical office experience desired.
• High School Diploma or GED required.
• Basic proficiency in MS Office and medical terminology.

Responsibilities

• Manage patient registrations and scheduling efficiently.
• Verify insurance and assist with prior authorizations.
• Resolve patient accounts and respond to inquiries.
• Support multiple clinic locations and maintain records.

Skills

Customer service

Medical office experience

Insurance verification

Registration

Scheduling

Education

High School Diploma/GED

Tools

MS Office

Job description

Schedule: 24 hours per week; this team member will work Tuesdays and Fridays, with the 3rd day varying each week

Primary location is IU Health Paoli Rehab Services in Paoli, IN, with support provided to other clinics throughout the South Region as needed.

About the role:

This role serves as the first point of contact for patients and families, managing registration, scheduling, insurance verification, prior authorizations, and account resolution while delivering exceptional customer service. The ideal candidate is organized, detail-oriented, and able to support operations across multiple clinic locations in a fast-paced healthcare environment.

Additional responsibilities:

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.


• This position is responsible for timely and accurate resolution of patient’s accounts.


• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.


• Communicates with payers and patients to achieve accurate financial information.


• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.


• Participates in operational aspects of the department and maintains performance improvement activities as required.


• Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.


• Orders, distributes and maintains designated and appropriate inventory of department related supplies.


• The position adheres to departmental productivity, quality and service standards in support of operational goals.

Qualifications:

• High School Diploma/GED is required.


• 0-3 years Customer Service/Medical experience desired.


• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.


• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)