Specialist-Registration I

Indiana University Health; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Indiana University Health at Riley Hospital in Indianapolis seeks a patient‑facing front desk registration specialist to manage check‑in/check‑out, scheduling, and accurate patient data handling. The role emphasizes clear communication and teamwork within a multidisciplinary care setting.

The ideal candidate will verify insurance, assist with demographic updates, and support billing accuracy while delivering friendly, efficient service to patients and families in a fast paced environment.

Qualifications

• High School Diploma or GED required.
• Healthcare setting experience preferred.
• Basic proficiency with Microsoft Office applications.
• Ability to learn and retain medical coding; ICD-10 and CPT coding preferred.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

Responsibilities

• Facilitate patient flow from check-in through check-out in a timely, professional manner.
• Verify insurance coverage and maintain accurate patient demographic information.
• Schedule appointments and manage patient registration activities.
• Communicate effectively with patients, providers, and multidisciplinary team members.
• Answer incoming calls and direct patients and visitors appropriately.
• Collect and validate information to support accurate billing, reimbursement, and clinical outcomes.
• Explain department policies, charges, and payment requirements to patients.

Skills

Multitasking

Customer service

Communication

Team collaboration

Microsoft Office

Scheduling workflows

Insurance verification

Medical terminology

ICD-10 CPT knowledge

Education

High School Diploma or GED

Tools

Cerner

Scheduling workflows

Job description

Overview

Location: Riley Hospital

Schedule: Monday-Friday, 8:00 AM to 4:30 PM

Top Responsibilities

• Facilitate patient flow from check‑in through check‑out in a timely, professional manner.
• Verify insurance coverage and maintain accurate patient demographic information.
• Schedule appointments and manage patient registration activities.
• Communicate effectively with patients, providers, and multidisciplinary team members.
• Answer incoming calls and direct patients and visitors appropriately.
• Collect and validate information to support accurate billing, reimbursement, and clinical outcomes.
• Explain department policies, charges, and payment requirements to patients.

Skills for Success

• Strong ability to work collaboratively within a multidisciplinary team environment.
• Excellent multitasking, customer service, and communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Knowledge of Cerner and healthcare scheduling workflows preferred.
• Understanding of insurance verification and interpretation of insurance information.
• Knowledge of medical terminology, ICD-10, and CPT coding preferred.
• Ability to learn new systems and retain detailed healthcare‑related information.

Culture

The team fosters a collaborative, patient‑centered environment with a strong focus on training and employee support. New team members can expect a welcoming culture that encourages learning and teamwork.

Onboarding and Training

New hires will participate in approximately one month of structured onboarding, including:

• Cerner training
• Scheduling process training
• Web-based learning modules
• Oracle system training
• Department‑specific workflows and procedures

Minimum Qualifications

• High School Diploma or GED required.
• Previous experience in a healthcare setting preferred.
• Basic proficiency in Microsoft Office applications required.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

Ideal Candidate

The ideal candidate will have healthcare registration or front‑office experience, strong customer service skills, insurance knowledge, scheduling experience, and the ability to thrive in a fast‑paced environment while maintaining accuracy and patient focus.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.