Associate - Rehabilitation Clinical Support

Indiana University Health; Fishers (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

Indiana University Health in Fishers is seeking a part-time Rehabilitation Department patient services specialist to oversee patient flow, registrations, and scheduling, ensuring accurate records and professional service.

You will verify insurance, coordinate benefits, handle inquiries, and support infection control and safety programs while maintaining inventory and meeting productivity standards.

Qualifications

• High School Diploma or GED required.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, Teams).

Responsibilities

• Oversees patient flow from entry to destination with timely, accurate service.
• Resolves patient accounts accurately and promptly.
• Obtains information to generate correct financial and demographic records; verifies insurance, prior authorizations, and benefits.
• Communicates with payers and patients to ensure accurate financial information.
• Registers patients, schedules recurring appointments, and answers calls.
• Participates in departmental performance improvement, safety and regulatory programs.
• Orders, distributes and maintains inventory of department supplies.
• Adheres to productivity, quality and service standards.

Skills

Customer service

Tools

MS Office

Job description

Overview

Schedule: Part Time Rotating Shift (Supplemental hours 0-24 weekly)

Work Location: Fishers Hospital

Department Supported: Rehabilitation

Primary Responsibilities

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Candidate Qualifications

• High School Diploma/GED is required.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

Preferred Qualifications

• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• 0-3 years Customer Service/Medical experience desired.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.