Rehab Patient Access Specialist & Scheduling

Partner's Healthcare; Hadley (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham's Hadley Rehabilitation location is seeking a Patient Access Representative to handle scheduling and patient admissions, including in-patient, out-patient, emergency, and clinic visits. You will perform cashiering, pre-certification verification, collect demographics and insurance information, and support departmental records while ensuring patient confidentiality.

This is a 40-hour-per-week role with weekday shifts, reporting to the Patient Access Services Supervisor, and

Qualifications

• High school diploma or equivalent required.
• 1–3 years administrative and in-person customer service experience preferred in a health care setting.

Responsibilities

• Greet patients and families in a professional and welcoming manner.
• Verify insurance coverage and pre-authorization requirements.
• Collect and enter patient demographics and insurance information into electronic medical records.
• Ensure accurate and complete collection of patient demographic and insurance information.
• Obtain necessary signatures for consent and authorization forms.
• Resolve insurance and billing-related issues.
• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner.
• Adhere to all HIPAA regulations and patient confidentiality guidelines.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Tools

EMR systems

Job description

Mass General Brigham's Hadley Rehabilitation location is seeking a Patient Access Representative to handle scheduling and patient admissions, including in-patient, out-patient, emergency, and clinic visits. You will perform cashiering, pre-certification verification, collect demographics and insurance information, and support departmental records while ensuring patient confidentiality.

This is a 40-hour-per-week role with weekday shifts, reporting to the Patient Access Services Supervisor, and