Rehab Patient Access Specialist: Registration & Billing

OSF HealthCare; Pekin (IL); On-site; USD 39,000 - 46,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate to ensure complete and accurate patient records, including demographics, insurance, and guarantor details. You will explain financial responsibilities and expectations to patients, delivering excellent service in person or over the phone.

Ideal candidates have a high school diploma or GED, at least one year in office clerical or customer service roles, and strong Microsoft Office skills.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Proficiency with Microsoft Office and website navigation; good problem solving, conflict management, time management, and strong written and verbal communication.
• Complete all role-specific revenue cycle training and certification within 12 months.
• Preferred: Three years in office/clerical; revenue cycle or medical setting; CPT4/ICD9/10 knowledge; medical terminology.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record with demographics, insurance, and guarantor details.
• Explain financial responsibilities for services and patient expectations during visits.
• Provide excellent patient service over the phone or in person, creating a positive first impression.
• Navigate a complex, multi-payer environment to resolve issues efficiently.

Skills

Microsoft Office

Website navigation

Problem solving

Conflict management

Time management

Written and verbal communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Patient Access Associate to ensure complete and accurate patient records, including demographics, insurance, and guarantor details. You will explain financial responsibilities and expectations to patients, delivering excellent service in person or over the phone.

Ideal candidates have a high school diploma or GED, at least one year in office clerical or customer service roles, and strong Microsoft Office skills.