Patient Access Specialist - Registration & Billing

OSF HealthCare; Rockford (IL); On-site; USD 18,000 - 30,000; Full time

Job summary

The Patient Access Associate at OSF HealthCare in Rockford, IL, ensures each registered patient has a complete and accurate medical record, including demographics, insurance, and guarantor details, prior to service.

You will greet patients, explain financial responsibilities, and deliver exceptional service over the phone or in person, navigating a complex multi-payer environment with strong problem-solving and communication skills.

Qualifications

• REQUIRED QUALIFICATIONS: Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor and registration details
• Explain financial responsibilities to patients and ensure understanding of services
• Provide excellent patient service over the phone or in person to create a positive first impression
• Navigate a complex multi-payer environment using deductive reasoning and logic to solve issues

Skills

Customer service

Time management

Communication

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

MS Office

Website navigation

Job description

The Patient Access Associate at OSF HealthCare in Rockford, IL, ensures each registered patient has a complete and accurate medical record, including demographics, insurance, and guarantor details, prior to service.

You will greet patients, explain financial responsibilities, and deliver exceptional service over the phone or in person, navigating a complex multi-payer environment with strong problem-solving and communication skills.