Rehab Patient Access Navigator

OrthoTexas Sports Medicine & Spine; Carrollton (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

OrthoTexas Sports Medicine & Spine is seeking a Patient Access Representative in Carrollton, TX to serve as the first point of contact for patients, handling registration, scheduling, and insurance verification with accuracy and empathy.

You will input demographics into the EHR, verify coverage, obtain prior authorizations when needed, explain financial responsibilities, and coordinate with providers and insurance companies to ensure smooth patient flow and compliant billing.

Qualifications

• Certification in Patient Access preferred but not required.
• Experience in patient registration, insurance verification, or customer service is preferred.
• Experience with EHR and scheduling software is advantageous.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Input demographic and insurance details into the EHR system.
• Ensure all required forms are completed accurately and timely.
• Verify patient insurance coverage and eligibility before appointments.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurers.
• Schedule patient appointments based on physician availability and patient needs.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.
• Assist patients with payment options and setting up payment plans.

Skills

Communication

Attention to Detail

Problem Solving

Time Management

Confidentiality

Technical Skills

Education

CHAA certification

Tools

EHR systems

Scheduling software

Job description

OrthoTexas Sports Medicine & Spine is seeking a Patient Access Representative in Carrollton, TX to serve as the first point of contact for patients, handling registration, scheduling, and insurance verification with accuracy and empathy.

You will input demographics into the EHR, verify coverage, obtain prior authorizations when needed, explain financial responsibilities, and coordinate with providers and insurance companies to ensure smooth patient flow and compliant billing.