Rehab Care Coordinator & Scheduling Specialist

The University of Vermont Health Network; Berlin (VT); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Vermont Health Network is seeking a Rehab Support Specialist to coordinate outpatient scheduling, support billing activities, verify insurance, and assist with authorizations. You will be a central resource in a fast-paced rehabilitation office, ensuring smooth patient flow and confidentiality in all interactions.

Ideal candidates will have strong organizational and customer service skills, a high school diploma, and experience with healthcare environments.

Qualifications

• High School Diploma or equivalent
• Strong organizational, communication, and customer service skills
• Ability to prioritize multiple tasks in a busy healthcare environment
• Proficiency with computers and office software applications
• 1–2 years of healthcare, medical office, scheduling, billing, or administrative experience
• Experience with insurance verification, prior authorizations, and healthcare billing

Responsibilities

• Coordinate outpatient therapy scheduling and appointment management
• Support inpatient and outpatient billing processes
• Verify insurance coverage and obtain necessary authorizations
• Serve as a welcoming point of contact for patients, families, providers, and insurance representatives
• Maintain accurate records while ensuring patient confidentiality
• Assist with day-to-day office operations and administrative functions
• Collaborate with therapists, physicians, and support staff to facilitate excellent patient care
• Demonstrate proficiency in departmental core accountabilities
• Participate in ongoing professional development and process improvement initiatives

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Computer skills

Education

High School Diploma

Associate Degree

BLS Certification

Job description

The University of Vermont Health Network is seeking a Rehab Support Specialist to coordinate outpatient scheduling, support billing activities, verify insurance, and assist with authorizations. You will be a central resource in a fast-paced rehabilitation office, ensuring smooth patient flow and confidentiality in all interactions.

Ideal candidates will have strong organizational and customer service skills, a high school diploma, and experience with healthcare environments.