Registration Specialist I

IU Health; Avon (IN); On-site; USD 30,000 - 38,000; Full time

Job summary

IU Health Avon Family Practice in Avon, IN seeks a friendly receptionist to manage front-desk operations, guiding patient flow, collecting information, and explaining charges and policies to patients.

The role emphasizes accuracy, punctuality, and teamwork, with duties including scheduling, documenting insurance details, and assisting patients while handling calls and payments.

Qualifications

• High School Diploma or GED required.
• Healthcare setting experience preferred.
• Ability to learn ICD-10 and CPT coding.
• Able to interpret insurance information and understand clinical terminology.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Facilitates patient flow from entry to destination in a timely, professional manner.
• Collects information to create accurate financial and demographic records for patients.
• Schedules appointments, interviews patients, explains charges and department policies, and processes payments.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Attention to detail

Punctuality

Team oriented

Self-starter

Adaptable

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

Schedule:

• Shift: Day
• Hours: M- F 6:45am-7pm 8hr weekly rotating shifts
• 1 late night a month

Location:

• IUHMG M-Avon Family Practice
• 6845 East US HWY 36 Suite 600 Avon IN

Key Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills for Success

• Attention to detail
• Reliable punctuality and attendance
• Team focused
• Self-starter, coachable
• Ability to adjust to changing priorities

Qualifications

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel)