Registration Specialist

Indiana University Health; Avon (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Indiana University Health is seeking a Registration Specialist – Primary Care (Onsite) at IU Health West Hospital. You will greet patients, register them, verify insurance, and coordinate scheduling to ensure smooth patient flow in the primary care clinic.

The role emphasizes strong customer service, teamwork, and effective communication with providers and staff, with a focus on accuracy and efficiency in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Prior healthcare experience preferred.
• Ability to learn ICD-10 and CPT concepts.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Greet and assist patients with check-in and check-out.
• Schedule appointments and manage clinic workflows.
• Process insurance and demographic queues for accurate records.
• Answer incoming calls and route patients and visitors accordingly.
• Collect and verify patient demographics and insurance information.
• Explain department policies, charges, and payment expectations.
• Enter information accurately to support reimbursement and outcomes.
• Communicate effectively with patients, providers, nursing teams, MAs, and managers.
• Support clinic operations with professionalism and efficiency.
• Take initiative and meet objectives; maintain effective written and verbal communication.

Skills

Customer service

Phone etiquette

Communication

Interpersonal skills

Teamwork

De-escalation

Learning mindset

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Registration Specialist – Primary Care (Onsite)

Schedule

Monday–Friday, 8-hour shift

9-5:30

Location

IU Health West Hospital – Primary Care

Position Overview

The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership.

Key Responsibilities

• Greet and assist patients with check ‑ in and check ‑ out
• Schedule appointments and manage clinic workflows
• Work insurance and demographic queues to ensure accurate records
• Answer incoming calls and route patients and visitors appropriately
• Collect and validate patient demographic and insurance information
• Explain department policies, charges, and payment expectations
• Enter information accurately to support reimbursement and clinical outcomes
• Communicate effectively with patients, providers, nursing teams, MAs, and managers
• Support primary care clinic operations with professionalism and efficiency
• Requires the ability to take initiative and meet objectives
• Requires effective written and verbal communication skills.

Training & Onboarding

• IU Health–mandated computer ‑ based training
• Position ‑ specific training
• Hands ‑ on, precepted training
• Skill check ‑ offs
• Regular touchpoints with preceptor and manager

Skills For Success

• Strong customer service and phone etiquette
• Comfortable working with technology and multiple systems
• Effective communication and interpersonal skills
• Personable, efficient, and team ‑ oriented
• Ability to de ‑ escalated situations professionally
• Willingness to learn and support team needs

Qualifications

• High School Diploma or GED required
• Prior experience in a healthcare setting preferred
• Ability to learn and retain medical coding concepts (ICD ‑ 10, CPT preferred)
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.