Registration Specialist I

Indiana University Health System; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Indiana University Health System is seeking a Registration Specialist to facilitate smooth patient flow from entry to service completion. You will verify demographics and insurance, support scheduling, and provide frontline customer service in a fast-paced medical office.

The role requires basic Office skills and prior healthcare exposure. This onsite position offers weekday hours and opportunities to interact with patients and clinical staff daily.

Qualifications

• High School Diploma or GED required.
• Prior experience in a healthcare setting preferred.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Check out patients and families, ensuring a positive and professional experience.
• Collect and verify patient demographics and insurance information.
• Schedule appointments, including MRI scheduling, in a timely and accurate manner.
• Handle pool messages, orders, faxes, etc.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Cerner / Epic

RightFax

Microsoft Outlook

Job description

Onsite | Monday–Friday

Hours: Monday through Friday, 8:00 AM – 4:30 PM

Position Summary

The Registration Specialist facilitates efficient patient flow from point of entry through completion of services in a timely, accurate, and professional manner. This role is responsible for obtaining and verifying patient demographic, insurance, and financial information to ensure accurate records, optimal reimbursement, and positive clinical outcomes. The position also supports scheduling, patient communication, and front‑line customer service operations.

Top Responsibilities

• Check out patients and families, ensuring a positive and professional experience
• Collect and verify patient demographics and insurance information
• Schedule appointments, including MRI scheduling, in a timely and accurate manner
• Handle pool messages, orders, faxes, etc.

Primary Systems & Tools

• Cerner / Epic
• RightFax
• Microsoft Outlook

Required Qualifications

• High School Diploma or GED required
• Prior experience in a healthcare setting preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred Knowledge, Skills, and Abilities

• Ability to interpret insurance information and benefit coverage
• Working knowledge of clinical practices and medical terminology preferred
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks in a fast‑paced healthcare environment

Work Environment

• Fast‑paced medical office setting
• Frequent interaction with patients, families, and clinical staff