Registration Specialist

Indiana University Health System; Bloomington (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Indiana University Health System in Bloomington is seeking a Registration Specialist to greet patients, verify demographics, and register them for orthopedic and sports medicine services, handling 300–350 patients daily. You will manage appointment check-in/check-out, collect payments, verify insurance, and enter charges while delivering exceptional customer service in a fast-paced environment.

The ideal candidate is organized, able to multitask, and communicates effectively with patients and

Qualifications

• High School Diploma or GED required.
• Basic knowledge of medical terminology and insurance concepts.
• Healthcare setting experience preferred.

Responsibilities

• Register patients and create accurate financial/demographic records.
• Schedule appointments and check-in/check-out patients.
• Verify insurance details and explain department charges.
• Enter charges into systems and collect payments.
• Answer incoming calls and direct patients appropriately.

Education

High School Diploma/GED

Tools

MS Office (Word, PowerPoint, Excel)

Job description

Schedule: Monday- Friday, 7:00am- 5:00pm

Location: Bloomington, IN

Overview

The Registration Specialist serves as the first point of contact for patients in a fast-paced orthopedic and sports medicine practice seeing approximately 300–350 patients daily. This role is responsible for providing exceptional customer service while efficiently managing patient registration, appointment check-in/check-out, insurance verification, and demographic updates. The ideal candidate is highly organized, able to multitask in a busy environment, communicates effectively with patients and staff, and demonstrates a proactive, forward-thinking approach to problem-solving.

Additional Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Qualifications

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).