Registration Program Lead (Cvent & Travel Events)

Jobtailor; Vernon Hills (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Travel & Events Registration Specialist to oversee focused registration expertise and data deliverables across programs. You will manage Cvent-driven databases, budgets, and client reports, while coordinating with Travel Directors and onsite teams to ensure smooth lifecycle management.

The role involves testing websites, handling hotel blocks, and providing data management support during operations, including onsite coverage when required.

Qualifications

• Focused registration expertise required.
• Experience managing registration data deliverables.
• Ability to manage program efficiencies and client billing reports.
• Cvent knowledge and ability to provide Cvent training.
• Ability to manage registration databases throughout program lifecycles.
• Ability to manage budgets, actual hours, and financial reporting.
• Ability to collaborate on registration qualification, database setup, and technology support.
• Ability to review and test websites.
• Ability to manage hotel room blocks, rooming lists, attrition, penalties, activity counts, and special requests.
• Ability to respond to attendee phone calls and emails within specific SLAs.
• Ability to maintain standard and custom client reports.
• Ability to provide data management support during program operations, including onsite travel when applicable.
• Ability to support mobile apps and Customer Xperience.

Responsibilities

• Provide focused registration expertise for Travel & Events programs.
• Manage registration data deliverables and Cvent-related tasks.
• Own registration database integrity throughout program lifecycles.
• Oversee budgets and hours, with variance reporting and resolutions.
• Collaborate on qualification, setup, and technology support across departments.
• Review and test websites; provide actionable feedback.
• Serve as central registration contact during program lifecycles.
• Manage hotel room blocks, rooming lists, attrition, penalties, and special requests.
• Respond to attendee calls and emails within SLAs; maintain client reporting.

Skills

Registration expertise

Data deliverables

Budget management

Reporting

Web testing

Onsite communication

Client communication

Tools

Cvent

Mobile Apps

Customer Xperience

Job description

Jobtailor is seeking a Travel & Events Registration Specialist to oversee focused registration expertise and data deliverables across programs. You will manage Cvent-driven databases, budgets, and client reports, while coordinating with Travel Directors and onsite teams to ensure smooth lifecycle management.

The role involves testing websites, handling hotel blocks, and providing data management support during operations, including onsite coverage when required.