Customer Experience Specialist

Jobtailor; Vernon Hills (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Travel & Events Registration Specialist to oversee focused registration expertise and data deliverables across programs. You will manage Cvent-driven databases, budgets, and client reports, while coordinating with Travel Directors and onsite teams to ensure smooth lifecycle management.

The role involves testing websites, handling hotel blocks, and providing data management support during operations, including onsite coverage when required.

Qualifications

• Focused registration expertise required.
• Experience managing registration data deliverables.
• Ability to manage program efficiencies and client billing reports.
• Cvent knowledge and ability to provide Cvent training.
• Ability to manage registration databases throughout program lifecycles.
• Ability to manage budgets, actual hours, and financial reporting.
• Ability to collaborate on registration qualification, database setup, and technology support.
• Ability to review and test websites.
• Ability to manage hotel room blocks, rooming lists, attrition, penalties, activity counts, and special requests.
• Ability to respond to attendee phone calls and emails within specific SLAs.
• Ability to maintain standard and custom client reports.
• Ability to provide data management support during program operations, including onsite travel when applicable.
• Ability to support mobile apps and Customer Xperience.

Responsibilities

• Provide focused registration expertise for Travel & Events programs.
• Manage registration data deliverables and Cvent-related tasks.
• Own registration database integrity throughout program lifecycles.
• Oversee budgets and hours, with variance reporting and resolutions.
• Collaborate on qualification, setup, and technology support across departments.
• Review and test websites; provide actionable feedback.
• Serve as central registration contact during program lifecycles.
• Manage hotel room blocks, rooming lists, attrition, penalties, and special requests.
• Respond to attendee calls and emails within SLAs; maintain client reporting.

Skills

Registration expertise

Data deliverables

Budget management

Reporting

Web testing

Onsite communication

Client communication

Tools

Cvent

Mobile Apps

Customer Xperience

Job description

• Provide focused registration expertise and manage registration data deliverables for Travel & Events programs
• Manage program efficiencies, client billing reports, vendor and buy-in program data, and activity expense collection
• Own registration database integrity throughout each program lifecycle, including Cvent activity or buy-in charges
• Manage and communicate data management budgets versus actual hours and recommend resolutions
• Collaborate with departments on registration qualification, database setup, and technology support
• Review and test websites and provide feedback
• Serve as the central Travel & Events registration contact throughout program lifecycles
• Manage hotel room blocks, rooming lists, attrition, penalties, activity counts, and special requests
• Respond to attendee calls and emails within specified SLAs
• Maintain standard and custom client reporting requirements
• Participate in program briefings, debriefs, and Travel Director briefings
• Provide data management support during program operations, including travel onsite when applicable
• Collaborate with Travel Directors and onsite teams on participant changes
• Prepare final program reporting for clients and billing
• Support mobile apps and Customer Xperience
• Help develop consistent processes and identify and communicate best practices
• Perform other duties as assigned

Requirements

• Focused registration expertise
• Experience managing registration data deliverables
• Ability to manage program efficiencies and client billing reports
• Cvent knowledge and ability to provide Cvent training
• Ability to manage registration databases throughout program lifecycles
• Ability to manage budgets, actual hours, and financial reporting
• Ability to collaborate on registration qualification, database setup, and technology support
• Ability to review and test websites
• Ability to manage hotel room blocks, rooming lists, attrition, penalties, activity counts, and special requests
• Ability to respond to attendee phone calls and emails within specific SLAs
• Ability to maintain standard and custom client reports
• Ability to provide data management support during program operations, including onsite travel when applicable
• Ability to support mobile apps and Customer Xperience

Core Competencies

Demonstrates focused registration expertise and proficiency in managing registration data deliverables, including Cvent database management and financial reporting. Capable of collaborating effectively with various departments to ensure program efficiencies and client satisfaction.

Highest-signal resume keywords

• Cvent Knowledge
• Registration Database Management
• Client Billing Reports Management
• Data Management Support
• Hotel Room Block Management

ATS Optimization Keywords

Hard Skills

• Registration Expertise
• Data Deliverables Management
• Budget Management
• Financial Reporting
• Website Testing
• Activity Count Management
• Attrition Management
• Custom Reporting
• Program Efficiency Management
• Onsite Travel Support

Soft Skills

• Collaboration
• Communication
• Problem-Solving
• Customer Service

Industry Keywords

• Travel & Events
• Registration Management
• Program Lifecycle
• Vendor Management
• Attendee Management

Tools & Technologies

• Cvent
• Mobile Apps
• Customer Xperience