Registrar Lead

CHS Career Site; Victoria (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

CHS Career Site is seeking a Registrar Lead to oversee the patient registration process, ensuring accurate demographics and insurance data while supporting management in daily department operations.

You will mentor staff, provide on-the-job training, and drive outstanding customer service in a fast-paced hospital setting. This role requires 2–4 years in healthcare registration and customer service, with supervisory experience preferred.

Qualifications

• Experience in healthcare registration and front desk operations.
• Ability to interpret insurance eligibility and verify patient data.
• Strong leadership and mentoring skills for a registration team.

Responsibilities

• Lead, mentor, and train the registration team to ensure efficient workflow.
• Verify patient demographics and insurance information with accuracy.
• Audit registration and admission records for errors and compliance.
• Assist management with quality assurance and process improvements.
• Coordinate with ancillary departments on patient arrivals and status.

Skills

Healthcare registration

Insurance verification

EHR systems

Leadership

Customer service

Education

High School Diploma

Tools

Registration software

Hospital information systems

Job description

Job Summary The Registrar Lead is responsible for overseeing and supporting the patient registration process, ensuring accurate capture of demographic and insurance information while maintaining efficiency and compliance with hospital policies. This role serves as a lead resource for registration staff, providing guidance, training, and support while also assisting management in daily departmental operations. The Registrar Lead is expected to ensure a high level of customer service, mentor team members, and assist with quality assurance initiatives to improve patient access functions.

Essential Functions

• Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
• Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
• Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
• Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
• Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
• Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
• Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
• Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
• Notifies ancillary departments and providers of patient arrivals and registration status, following up on any delays.
• Assists in resolving registration and insurance-related issues, escalating complex concerns to management or corporate teams as needed.
• Supports hospital leadership with registration-related reporting and special projects as assigned.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required and
• 2-4 years of experience in customer service required
• Previous team lead or supervisory experience, or demonstrated leadership skills preferred

Knowledge, Skills and Abilities

• Strong understanding of healthcare registration, insurance verification, and patient financial counseling.
• Ability to interpret and apply insurance eligibility responses to ensure proper patient registration.
• Proficiency in hospital registration systems, insurance portals, and electronic health records (EHRs).
• Strong leadership and mentoring skills, with the ability to support and guide team members.
• Excellent customer service and communication skills, ensuring a positive patient experience.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Strong attention to detail and ability to audit and correct registration errors.

Job Info

• Job Identification 155995
• Job Category Administrative Support
• Posting Date 06/19/2026, 11:04 AM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Evening