Registration Lead Coordinator - 2nd Shift

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Lead Coordinator to guide patient scheduling, registrations, and related services. This role focuses on providing accurate information to clinicians and patients and ensuring smooth, accurate data capture across scheduling, insurance verification, and demographic records.

Responsibilities include coordinating requests with clinical staff, supporting the department with standard procedures, and training new staff and

Qualifications

• High School diploma or GED required; additional certification may be preferred.
• 4 years of relevant experience required; 6+ years preferred.
• Experience with EMR, scheduling and registration systems is helpful.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Coordinate patient scheduling and registrations with accuracy.
• Provide orientation and education on department standards and procedures.
• Support physicians and staff by resolving routine and complex inquiries.
• Ensure accurate data for insurance verification and demographics.

Skills

Customer service

Communication

Team collaboration

Education

High school diploma or GED

Associate degree preferred

Certification or vocational training

Tools

Electronic Medical Record (EMR) systems

Scheduling software

ABN & eligibility systems

Document management software

Job description

Position Summary

The Registration Lead Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.

Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression.

Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Provide orientation for all new staff and student interns. Educate department standards, policies, and procedures and provide feedback as necessary.

Minimum Required Qualifications

High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

40 hours per week, 2nd shift, 8 hour shifts, Monday- Friday 3:00pm-11:30pm

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.