Registration Lead Coordinator - 2nd Shift

Wexner Medical Center; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Wexner Medical Center is seeking a Registration Lead Coordinator to manage physician appointment scheduling, OR/admission, and full service scheduling. You will verify insurance and demographic details to support clinical and financial needs, and coordinate with staff and physicians to resolve issues in a single transaction.

Responsibilities include using EMR and registration software, educating new staff on standards and processes, and ensuring a positive first impression for patients and

Qualifications

• High School diploma or GED.
• 4 years of relevant experience required.
• 6 or more years of relevant experience preferred.

Responsibilities

• Coordinate requests from physicians, staff, and patients to meet needs in a single transaction.
• Resolve routine and complex customer problems and direct questions to appropriate staff.
• Communicate with clinical staff and department personnel to ensure service and information needs are met.
• Provide orientation for new staff and student interns; educate on department standards, policies and procedures.

Education

High School diploma or GED

Associate degree in relevant field (preferred)

Tools

Electronic Medical Record (EMR)

Scheduling systems

Registration systems

ABN

Eligibility

Document management software

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Position Summary

The Registration Lead Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.

Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression.

Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Provide orientation for all new staff and student interns. Educate department standards, policies, and procedures and provide feedback as necessary.

MINIMUM REQUIRED QUALIFICATIONS

High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

40 hours per week, 2nd shift, 8 hour shifts, Monday- Friday 3:00pm-11:30pm

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.