Registration Coordinator - 2nd Shift

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to support physician scheduling, pre-registration, and insurance verification. You will ensure accurate patient data, coordinate appointments, and assist clinicians and staff in a single streamlined process.

You will use EMR and scheduling systems to verify information, communicate with staff, and maintain a positive patient experience.

Qualifications

• High school diploma or GED required.
• Strong communication skills, both verbal and written.
• Experience in customer service or healthcare environment preferred (6 months).

Responsibilities

• Schedule and manage patient appointments and registrations.
• Collect accurate demographic and insurance information for financial and clinical needs.
• Coordinate with clinicians and staff to address patient requests in one transaction.
• Provide accurate information about products and services and resolve routine problems.

Skills

Interpersonal skills

Verbal communication

Written communication

PC knowledge

Education

High school diploma or GED

Tools

EMR systems

Scheduling systems

ABN

Eligibility software

Document management software

Job description

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications

• High school diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Screen reader users may encounter difficulty with the online application.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. The university is an equal opportunity employer, including veterans and disability.