Registration Lead Coordinator - 2nd Shift

The Ohio State University; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

The Ohio State University is seeking a Registration Lead Coordinator for the 2nd shift at East Hospital – Admitting Office. This role delivers accurate patient scheduling, insurance verification, and information for clinical staff and patients, ensuring smooth registrations.

Responsibilities include coordinating requests across departments, maintaining correct demographic and insurance details, and guiding new staff with orientation and policy education.

Qualifications

• High School diploma or GED required.
• Associate degree in a relevant field preferred.
• 4 years of relevant experience required.
• 6+ years of relevant experience preferred.
• Certification or vocational training may be required.

Responsibilities

• Schedule return appointments and other appointments as assigned.
• Ensure accurate appointment, demographic and insurance information.
• Coordinate requests and satisfy customer needs in one transaction.
• Communicate with clinical staff and staff within the product/service line.
• Provide orientation for new staff and student interns; educate department standards.

Education

High School diploma or GED

Associate degree in relevant field

Certification or vocational training may be required

Tools

EMR software

Scheduling systems

Eligibility systems

Document management software

Job description

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Job Title:Registration Lead Coordinator - 2nd ShiftDepartment:East | Admitting Office

Position Summary

The Registration Lead Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.

Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression.

Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Provide orientation for all new staff and student interns. Educate department standards, policies, and procedures and provide feedback as necessary.

MINIMUM REQUIRED QUALIFICATIONS

High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Additional Information:

40 hours per week, 2nd shift, 8 hour shifts, Monday- Friday 3:00pm-11:30pm

Location:East Hospital - Main (0398)

Position Type:Regular

Scheduled Hours:40

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.