Registration Coordinator 1 - University Hospital

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to manage physician appointment scheduling, pre-registration and registration tasks, insurance verification, and patient liability determination. The role ensures accurate demographic and insurance data and supports clinical and financial needs in a single coordinated transaction.

You will assist clinical staff and patients by providing up-to-date information on products and services, schedule follow-up

Qualifications

• Customer service oriented and able to handle diverse inquiries.
• Strong communication and interpersonal skills for interacting with staff and patients.

Responsibilities

• Schedule return appointments and other appointments as assigned.
• Support physicians and patients by coordinating requests and ensuring needs are met in one interaction.
• Gather accurate appointment, demographic and insurance information to support clinical and financial needs, including changes to insurance or patient details.
• Resolve routine and complex customer problems and direct customers to appropriate resources.
• Always create a positive first impression.

Skills

Customer service

Communication

Education

High School diploma or GED

Tools

EMR system

Scheduling system

ABN

Eligibility software

Document management software

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Required Qualifications

High School diploma or GED. 0 years of relevant experience required. 0-2 years of relevant experience preferred.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.