Registrar Scheduler-UMCEPH SW Shoulder & Ortho

University Medical Center of El Paso (UMC); El Paso (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

University Medical Center of El Paso (UMC) is hiring a Registrar Scheduler to help manage patient flow by scheduling consultations, procedures, and tests. The role requires entering demographics and insurance data, applying charges, and ensuring proper payer verification for billing.

The successful candidate will support patients with professionalism and accurate information while navigating busy clinic settings.

Qualifications

• One year of experience in scheduling or patient access in a hospital or clinic setting.
• Bilingual English/Spanish required.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Schedule patients for consultations, procedures and/or tests.
• Enter patient demographics and insurance information; assign charges for services.
• Verify insurance eligibility and benefits; use electronic verification systems.
• Obtain pre-certification/authorization as required by payer.
• Provide professional customer service while managing multiple tasks.

Skills

Customer service

Basic computer literacy

Written and verbal communication

Analytical problem-solving

Bilingual English/Spanish

Organization & prioritization

Ability to work under pressure

Education

High school diploma or equivalent

Associate’s degree preferred

Medical terminology and ICD coding knowledge preferred

Job description

Summary

The Registrar Scheduler facilitates the patient flow at a clinic, providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurance via an electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple tasks with an excellent orientation to professional customer service.

Summary

The Registrar Scheduler facilitates the patient flow at a clinic, providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurance via an electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple tasks with an excellent orientation to professional customer service.

Skills

• Ability to deal tactfully with associates, patients, visitors and the public.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills are required.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
• Knowledge of medical terminology and familiarity with ICD coding preferred.
• Bilingual English/Spanish required.
• Demonstrates the ability to organize and prioritize multiple tasks and work well under pressure.
• Ability to work in a fast-paced environment with frequent interruptions.

Work Experience

One year of experience in scheduling or patient access in a hospital or clinic setting is required.

License/Registrations/Certifications

Certified Healthcare Access Associate (CHAA) preferred.

Education and Training

A high school diploma or equivalent is required. Associate’s degree preferred.

Training or educational background with medical terminology and familiarity with ICD coding are preferred.