Registrar Scheduler-NHC Patient Access Associates

University Medical Center of El Paso (UMC); El Paso (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

University Medical Center of El Paso (UMC) is seeking a Registrar Scheduler to manage patient flow by scheduling, registering, and greeting patients. The role includes collecting demographics and insurance data, entering charges, verifying eligibility, and obtaining necessary pre-authorizations to align with payer requirements.

The ideal candidate will have at least one year in scheduling or patient access within a hospital or clinic, be bilingual in English and Spanish, and demonstrate strong

Qualifications

• One year of scheduling or patient access experience in a hospital or clinic setting.
• Bilingual English/Spanish.
• Excellent customer service skills and ability to handle multiple tasks under pressure.
• Knowledge of commercial and managed care payors and related terminology.
• Familiarity with ICD coding preferred.

Responsibilities

• Schedule patients for consultations, procedures and tests and register them in the system.
• Greet patients and collect demographic and insurance information and charges.
• Verify insurance eligibility using electronic verification or payer contact.
• Obtain pre-certification/authorization as required by payers.
• Maintain organization and prioritize tasks in a fast-paced environment.
• Support billing processes by ensuring accurate information is captured.

Skills

Tactful communication

Basic computer literacy

Written and verbal communication

Analytical and problem-solving

Insurance knowledge

Bilingual English/Spanish

Organizational skills

Ability to work under pressure

Education

High school diploma

Associate degree preferred

Medical terminology knowledge

ICD coding familiarity

Job description

Job Description

The Registrar Scheduler facilitates the patient flow at a clinic providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple task with an excellent orientation to professional customer service.

Summary

The Registrar Scheduler facilitates the patient flow at a clinic providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple task with an excellent orientation to professional customer service.

Required Skills

• Ability to deal tactfully with Associates, patients, visitors and the general public.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
• Knowledge of medical terminology and familiarity with ICD coding preferred.
• Bilingual English/Spanish required.
• Demonstrates ability to organize and prioritize multiple task and works well under pressure.
• Ability to work in a fast pace environment with frequent interruptions.

Required Experience

One year of experience in scheduling or patient access in a hospital or clinic setting required.

License/Registrations/Certifications

Certified Healthcare Access Associate (CHAA) preferred.

Education And Training

High school diploma or equivalent required. Associate’s degree preferred.

Training or educational background with medical terminology and familiarity with ICD coding preferred.