Registrar Scheduler-NHC NAIP Visc Call

University Medical Center of El Paso (UMC); El Paso (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

University Medical Center of El Paso (UMC) is seeking a Registrar Scheduler to manage patient flow by scheduling consultations, procedures, and tests, while collecting demographic and insurance data for accurate billing. The role requires verification of insurance, obtaining pre-certifications, and maintaining a high standard of customer service in a fast-paced clinic environment.

The ideal candidate has at least one year of scheduling or patient access experience, bilingual English/Spanish, and

Qualifications

• One year of experience in scheduling or patient access in a hospital or clinic setting.
• Experience with insurance verifications and payer communications is beneficial.
• Bilingual English/Spanish is required.
• Strong written and verbal communication skills required.
• Knowledge of commercial and managed care payors and terminology is helpful.

Responsibilities

• Schedule patients for consultations, procedures and/or tests.
• Enter patient demographic and insurance information and charges.
• Verify insurance eligibility and obtain pre-certification/authorization as required.
• Maintain smooth patient flow and professional customer service during peak times.

Skills

Bilingual EN/ES

Customer service

Communication skills

Computer literacy

Analytical thinking

Insurance knowledge

Medical terminology

ICD coding knowledge

Organizational skills

Prioritization under pressure

Education

High school diploma

Associate’s degree preferred

Medical terminology training

ICD coding familiarity

Job description

Job Description

The Registrar Scheduler facilitates the patient flow at a clinic providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple task with an excellent orientation to professional customer service.

Summary

The Registrar Scheduler facilitates the patient flow at a clinic providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple task with an excellent orientation to professional customer service.

Required Skills

• Ability to deal tactfully with Associates, patients, visitors and the general public.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
• Knowledge of medical terminology and familiarity with ICD coding preferred.
• Bilingual English/Spanish required.
• Demonstrates ability to organize and prioritize multiple task and works well under pressure.
• Ability to work in a fast pace environment with frequent interruptions.

Required Experience

One year of experience in scheduling or patient access in a hospital or clinic setting required.

License/Registrations/Certifications

Certified Healthcare Access Associate (CHAA) preferred.

Education And Training

High school diploma or equivalent required. Associate’s degree preferred.

Training or educational background with medical terminology and familiarity with ICD coding preferred.