Registrar's Office

Delta College; Michigan; On-site; USD 17,000 - 22,000; Part time

Job summary

Delta College in Michigan is seeking a Student Assistant for the Registrar’s Office to deliver exceptional customer service to students, staff and guests in person, on the phone, and by email. The role requires solid communication, a sense of urgency, flexibility, and the ability to represent the college positively.

You will work with registration services, self-service tools, and various office technologies.

Qualifications

• Must be registered for and maintain a minimum of six (6) credit hours during employment.
• Strong customer service and communication skills.
• Comfort with in-person, phone, and email interactions.
• Ability to learn Delta College policies and Office workflows.

Responsibilities

• Assist students with registration and self-service tasks.
• Communicate via in-person, phone, and email with a professional demeanor.
• Handle receptionist duties and manage mail and messages.
• Enter requests into tracking software and use Delta's systems.
• Maintain confidentiality and accuracy in student records.

Skills

Customer service

Communication

Microsoft Office

Keyboarding

Teamwork

Multitasking

Tools

MS Office

Colleague system

Job description

Position Accountabilities and Essential Functions

The successful candidate must demonstrate commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY : The Student Assistant in Delta’s Registrar’s Office is a key team member supporting students and the College’s mission. This position provides outstanding customer service in person, via phone and email to all populations that we serve. This position is often the initial contact for students seeking Registration service at Delta College. Our Student Assistants must be solid communicators who possess exceptional customer service skills, a keen sense of urgency and a willingness to learn. This position requires a person who is outgoing, a solid communicator, flexible and can positively represent the college.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING :

CUSTOMER SERVICE :

• Consistently display a Caring Campus/Service First attitude to all students, staff and guests.
• Assist students and visitors in person, by phone and e-mail.
• Provide accurate answers to questions about Delta College and available student services.
• Maintain a high level of accuracy, confidentiality and professionalism.
• Assist students with immediate needs through hands-on teaching within Student Self-Service.

OFFICE PROCESSES :

• Reception desk duties – answering phones, taking messages, typing, emailing, faxing, scanning, filing, and processing mail.
• Use MS Office software and technology tools to accomplish daily tasks and assist users.
• Document all student requests in tracking software.
• Utilize Public Website, Inside Delta and Colleague to assist students and visitors.
• Report issues or concerns to Professional Staff.

• Exceptional customer service, written and verbal communication skills
• Commitment to uphold the office’s commitment to diversity, equity, inclusion, and belonging.
• Willingness to acquire a general understanding of the College policies and practices to better serve fellow students, campus departments, visiting community members and/or prospective students, as well as employers.
• Working knowledge of basic office equipment and machines, including but not limited to copiers, printers, scanners, phones, and computers.
• Self-motivated; able to work independently and as part of a team.
• Strong keyboarding skills, working knowledge of Microsoft Office suite.
• Must be registered for and maintain a minimum of six (6) credit hours during employment.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter
• Financial Aid Award Letter

Optional Documents