Library Student Assistant

Delta College; Michigan; On-site; USD 17,000 - 22,000; Part time

Job summary

Delta College is seeking a Library student assistant to deliver excellent service to students, staff and community members. You will check materials in/out, shelve items, assist with printing and technology, and help with displays and special projects.

Applicants should be dependable, detail-oriented, and enrolled in at least six Delta credits. Availability for some opening/closing and Sunday shifts is preferred, with training provided.

Qualifications

• Exceptional customer service and communication skills.
• Proficient with office equipment including copiers, printers, and basic IT.
• Willingness to learn and troubleshoot independently.
• Must be enrolled at Delta College for at least six credits.
• Dependable and able to work independently or as part of a team.
• Commitment to diversity, equity, inclusion, and belonging.
• Familiarity with Microsoft Office and able to learn new platforms quickly.
• Work-study preferred but not required.

Responsibilities

• Provide excellent customer service in person and by phone.
• Check library materials in/out and create patron accounts.
• Shelve library materials with accuracy and assist with processing.
• Refer questions to library staff and assist with printing.
• Replace printer toner cartridges and fill paper; keep spaces clean.
• Assist with library displays and special projects.
• Attend mandatory training and be ready for assigned shifts.
• Be available for opening, closing or Sunday shifts.

Skills

Customer service

Communication

Dependable

Self-motivated

Attention to detail

Education

Enrolled at Delta College, minimum 6 credits

Tools

Microsoft Office

Job description

Position Accountabilities and Essential Functions

The successful candidate must demonstrate commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY

Library student assistants play a key role in library operations. They provide outstanding customer service to students, faculty, staff and community members both in person and on the phone. They staff the library circulation and research desks. Students in this role should enjoy working with people, be comfortable with technology, strive to be dependable, approachable, customer focused and open to learning new skills and responsibilities.

Students in this role must have availability during the following library hours and should be able to commit to some opening, closing or Sunday shifts.

Library Fall/Winter Hours

• Monday-Thursday 7:30am-8:00pm
• Friday 7:30am-4:00pm
• Sunday 12:00pm-6:00pm

Preference will be given to students with Sunday availability.

What You’ll Get to Do

• Provide excellent customer service – in person and via phone
• Check library materials in/out and create electronic patron accounts
• Shelve library materials with accuracy
• Assist with processing and de-processing library materials
• Refer questions to library staff
• Assist patrons with printing and basic technology in the computer lab
• Replace printer toner cartridges and fill paper
• Clean library spaces regularly
• Assist with library displays and creative projects
• Assist with special projects

Skills you will develop while in this position

• Customer service: providing quality and friendly care to those who interact with the library (students, staff, faculty, community)
  • Answering the phones appropriately
  • Following through on questions to be sure they are answered
  • Treating everyone with respect no matter how they treat you
  • Maintaining strong character even when no one is looking
• Teamwork: collaborative effort of a group to achieve a common goal or to complete a task in an effective and efficient way.
  • Completing tasks correctly and efficiently to assist teammates
  • Contributing your gifts to the greater good of team projects
  • Appreciating how your attitude and effort effects the entire team
• Communication skills: the abilities used to convey, receive, and interpret messages effectively. Good communication skills help prevent misunderstandings, resolve conflicts, and foster collaboration.
  • Speaking clearly, confidently, and appropriately.
  • Using body language, eye contact, facial expressions, and gestures.
  • Actively paying attention to others, understanding their message, and responding thoughtfully.
  • Communicating effectively about schedules and absences and using our team collaboration software (MS Teams) to keep informed.
• Critical thinking: the ability to analyze information objectively and make a reasoned judgment. It involves evaluating information received to solve problems.
  • After learning the basics of your position, you will have the opportunity to develop your critical thinking skills by deciding when to ask questions and when to make decisions based on what you already know.
  • You will develop critical thinking as you help students and decide when to refer questions to staff.
• Confidentiality with patron information
• Professional, polite, and friendly service
• Willingness to learn and be comfortable asking questions
• Attention to detail to ensure accuracy
• Enrollment in at least 6 credits at Delta
• Ability to attend our mandatory fall training day
• Be ready to work when your shift begins and stay until it’s completed
• Dependability and ability to communicate absences promptly
• Cell phones should be used for multi-factor authentication/emergency purposes only

Supervisory Style

All library staff provide training, supervision, direction and assessment of student assistants. We expect you to be able to complete regular tasks independently once trained. You will typically be working with a library staff member during your shift. We are always happy to answer questions. We will check in during shifts to ensure assigned tasks are being completed.

We will provide directions for tasks or projects that have specific requirements and ask for feedback on learning styles.

What to expect in the interview

• Arrive a few minutes early
• Dress “business casual” for the interview
• Be prepared to discuss why you are interested in libraries and this position
• Be prepared to discuss the items under, “Skills you will develop while in this position.” Which skills are you good at and which ones need practice?
• Come ready to talk about your past work or volunteer experience.
• Be prepared to complete a basic technology competency activity
• Be prepared to complete a brief book shelving activity (no prior experience needed)

Required Qualifications

• Exceptional customer service and communication skills.
• Working knowledge of office equipment including copiers, printers, computer software and hardware, etc.
• Moderate troubleshooting capabilities, or have the willingness to learn.
• Self-motivated and able to work independently or as part of a team.
• Dependable
• Must be enrolled at Delta College and registered for a minimum of six (6) credit hours.
• Participate in initial orientation sessions, ongoing trainings, and staff meetings.
• A willingness to acquire a general understanding of the College policies and practices to better serve fellow students, campus departments, and visiting community members.
• Commitment to uphold the office’s commitment to diversity, equity, inclusion, and belonging.
• Proficient with Microsoft Office and have the ability to quickly learn new platforms.
• Workstudy preferred but not necessary.

Application Deadline

Position will remain open until filled. First consideration will be given to applications received by . The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.