Regional VP, Service Delivery & Transformation

Datavant; Salt Lake City (UT); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant seeks a Vice President, Service Delivery to lead regional operations across multiple markets, driving KPI performance and standardized workflows. You will work with WFM, NOC, Training, and Implementation to ensure staffing, automation, and scalable processes align with client expectations and growth.

You will mentor managers, push continuous improvement, and ensure delivery excellence while maintaining adherence to budgets and regulatory requirements across sites in healthcare

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making.
• Experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff.
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance requirements across all sites.
• Partner with Workforce Management to forecast labor needs and ensure appropriate staffing.
• Interpret regional KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.
• Respond to operational escalations routed through Account Management.
• Partner cross-functionally with NOC, Training, Implementation, and Product teams.
• Coach and develop Managers and emerging leaders within the region.
• Drive adoption of digital and global workflows across operational teams.
• Design and evolve the service delivery operating model to support business growth and client expectations.
• Lead large-scale delivery transformations, including standardization, automation and technology enablement.
• Ensure delivery capabilities scale without linear increases in cost or headcount.
• Partner closely with Account Management, Go-To-Market, Product and Compliance.
• Review, assess and provide resolution to all negative and neutral customer services surveys.
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
• Oversee employee management to include hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Skills

Healthcare operations leadership

Data-driven decision making

Change management

Cross-functional collaboration

Tools

Cognos

Job description

Datavant seeks a Vice President, Service Delivery to lead regional operations across multiple markets, driving KPI performance and standardized workflows. You will work with WFM, NOC, Training, and Implementation to ensure staffing, automation, and scalable processes align with client expectations and growth.

You will mentor managers, push continuous improvement, and ensure delivery excellence while maintaining adherence to budgets and regulatory requirements across sites in healthcare