Regional VP of Service Delivery & Transformation

Datavant; Santa Fe (NM); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant seeks a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will own KPI performance, ensure standardized workflows, and partner with Workforce Management to forecast labor needs while guiding transformation initiatives across the region.

You will coach Managers, drive cost-efficient scalability, and collaborate with NOC, Training, Implementation, Product, and Compliance to deliver high-quality service at scale.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership with the ability to develop leader-of-leaders.
• Data-driven decision making and KPI fluency; experience in compliance-driven workflows.

Responsibilities

• Lead regional operations across multiple markets and teams.
• Own regional KPI performance including TAT, OTD, quality, productivity and standardization.
• Ensure adherence to standardized workflows and compliance across sites.
• Forecast labor needs with Workforce Management and plan staffing.
• Interpret KPI trends and devise action plans to boost performance.
• Drive regional transformation and automation initiatives.

Skills

Regional leadership

KPI management

Workflow standardization

Workforce forecasting

Change management

Cross-functional collaboration

Job description

Datavant seeks a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will own KPI performance, ensure standardized workflows, and partner with Workforce Management to forecast labor needs while guiding transformation initiatives across the region.

You will coach Managers, drive cost-efficient scalability, and collaborate with NOC, Training, Implementation, Product, and Compliance to deliver high-quality service at scale.