Regional VP, Service Delivery & Transformation

Datavant; Olympia (WA); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets, driving KPI performance and standardized workflows. You will partner with WFM, NOC, Training, and Product to ensure staffing, process adherence, and high-quality execution while scaling transformation initiatives.

You will oversee multi-site teams, coach leaders, and drive adoption of digital workflows, with accountability for budget adherence and client satisfaction.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making; experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration skills across cross-functional partners.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff.
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance requirements across all sites.
• Partner with Workforce Management to forecast labor needs and ensure appropriate staffing.
• Interpret regional KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.
• Respond to operational escalations routed through Account Management.
• Partner cross-functionally with NOC, Training, Implementation, and Product teams.
• Coach and develop Managers and emerging leaders within the region.
• Drive adoption of digital and global workflows across operational teams.
• Design and evolve the service delivery operating model to support business growth and client expectations.
• Lead large-scale delivery transformations, including standardization, automation and technology enablement.
• Ensure delivery capabilities scale without linear increases in cost or headcount.
• Partner with Account Management, Go-To-Market, Product and Compliance.
• Review, assess and provide resolution to all negative and neutral customer services surveys.

Skills

Regional operations leadership

KPI management

Change management

Cross-functional collaboration

Lean/Six Sigma

Tools

Cognos

WFM software

Job description

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets, driving KPI performance and standardized workflows. You will partner with WFM, NOC, Training, and Product to ensure staffing, process adherence, and high-quality execution while scaling transformation initiatives.

You will oversee multi-site teams, coach leaders, and drive adoption of digital workflows, with accountability for budget adherence and client satisfaction.