Regional VP of Service Delivery & Transformation

Datavant; Hagåtña (GU); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will own KPI performance (TAT, OTD, quality, productivity) and drive standardized workflows to support scalable growth.

You will forecast labor needs with WFM, interpret KPI trends, and lead transformation initiatives while partnering with NOC, Training, Implementation and Product teams. This role emphasizes developing leaders and delivering high-value data-driven services.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making; experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration skills across cross-functional partners.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline staff.
• Own regional KPI performance including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance across sites.
• Forecast labor needs with Workforce Management to ensure staffing.
• Interpret KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.
• Respond to operational escalations routed through Account Management.
• Partner with NOC, Training, Implementation, and Product teams.
• Coach and develop Managers and emerging leaders in the region.
• Drive adoption of digital and global workflows across teams.
• Design and evolve service delivery operating model to support growth.
• Lead large-scale delivery transformations, including standardization, automation and technology.
• Ensure delivery capabilities scale without increasing cost/headcount.
• Partner with Account Management, Go-To-Market, Product and Compliance.
• Review and resolve negative and neutral customer surveys.
• Analyze monthly regional budgeting and Cognos reports for budget adherence.
• Analyze reports to monitor financial performance and explain variances.
• Oversee employee management including hiring, training, coaching, disciplining, and termination.

Skills

Leadership

Operations management

KPI-driven decisions

Change management

Tools

Cognos

Job description

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will own KPI performance (TAT, OTD, quality, productivity) and drive standardized workflows to support scalable growth.

You will forecast labor needs with WFM, interpret KPI trends, and lead transformation initiatives while partnering with NOC, Training, Implementation and Product teams. This role emphasizes developing leaders and delivering high-value data-driven services.