Regional VP of Service Delivery & Transformation

Datavant; Montgomery (AL); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will own KPI performance, drive standardization, and partner with Workforce Management, NOC, Training, and Product to ensure strong operational execution and readiness for new processes and tools.

You will coach and develop Managers, forecast labor needs, and guide large-scale delivery transformations to scale growth while maintaining client expectations.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline Global staff.
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance requirements across all sites.
• Partner with Workforce Management to forecast labor needs and ensure appropriate staffing.
• Interpret regional KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.
• Respond to operational escalations routed through Account Management.
• Partner cross-functionally with NOC, Training, Implementation, and Product teams.
• Coach and develop Managers and emerging leaders within the region.

Skills

Regional leadership

Healthcare operations

KPI management

Staff forecasting

Job description

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will own KPI performance, drive standardization, and partner with Workforce Management, NOC, Training, and Product to ensure strong operational execution and readiness for new processes and tools.

You will coach and develop Managers, forecast labor needs, and guide large-scale delivery transformations to scale growth while maintaining client expectations.