Regional Travel Program Lead for Candidate Experience

Direct Travel; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Direct Travel is seeking a Senior Program Manager to own regional Candidate Travel delivery across US, EMEA, or APAC, aligning with global policies and service expectations.

You will coordinate with Recruiting, Mobility, Relocation and Travel teams, monitor workflows, manage escalations, and drive continuous improvement in candidate experience while partnering with automation and reporting to lift regional performance.

Qualifications

• 7+ years of corporate travel account management, program management, or operations experience.
• 3+ years managing regional or multi-location travel programs.
• Strong knowledge of travel industry operations, policies, and automation platforms.
• Experience with workflow systems (Juno, Avenir) and data analysis.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to manage multiple priorities across time zones.
• Advanced MS Office and CRM proficiency.
• Bachelor's degree in Business, Operations, or related field preferred.

Responsibilities

• Own regional execution of the Candidate Travel Program across regions.
• Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders.
• Monitor workflows, dashboards, and performance metrics; address gaps.
• Manage regional escalations and high-priority candidate issues.
• Ensure brand-aligned candidate experience across the region.
• Partner with Automation and Reporting to improve metrics.
• Support quarterly reviews, capacity planning, and regional reviews.
• Coach and develop Program Managers and Specialists.

Skills

Stakeholder management

Travel program management

Data analysis

MS Office

CRM platforms

Cross-time zone collaboration

Leadership

Process improvement

Education

Bachelor's degree in Business/Operations

Tools

Juno

Avenir

Job description

Direct Travel is seeking a Senior Program Manager to own regional Candidate Travel delivery across US, EMEA, or APAC, aligning with global policies and service expectations.

You will coordinate with Recruiting, Mobility, Relocation and Travel teams, monitor workflows, manage escalations, and drive continuous improvement in candidate experience while partnering with automation and reporting to lift regional performance.